This help center answers the detailed questions that we get most frequently from our support team. Please refer to our FAQ section on our home page for the basics: how to create an ID, how to log in, minimum deposits, etc. Our WhatsApp support is available 24/7 via the Contact page for anything not answered here.
Account & ID Questions
May I hand my ID over to someone else to use?
No. Accounts are personal, can’t be shared, sold or transferred. All activity on your ID is your responsibility, including any bets made and withdrawals made by anyone you gave your ID to. If we believe that an account is being used by another person, the ID may be suspended for review. If someone you know wants to play, they can obtain their own ID in two minutes; there is no good reason to give your ID to someone else.
Is it possible to change my username?
Your username is set when you create your account and cannot be changed, however your password can be changed at any time and we recommend changing it regularly. In case you specifically need a different username, please contact support and they will provide you with a new ID during this process, any balance on your old ID can be transferred to the new one.
How many IDs does one person have?
Exactly one. Multiple accounts are the most popular way of abusing bonuses and engaging in fraud, hence the one user-one ID policy. Where more than one ID is identified as belonging to the same person, all of these IDs may be suspended and subject to review. If you have lost access to an old ID, don’t create a new one, contact support and recover the old one.
If I take a break from playing, what will happen to my ID?
Nothing is deleted. IDs that have not been used for over ninety days may be frozen in security mode, which means that no one can log in until you contact support to confirm ownership. You don’t lose any balance in the process. A single WhatsApp message unfreezes an ID, typically in a matter of minutes.
Deposit & Withdrawal Questions
I have deposited but my balance is not updated. What do I do?
First, wait 5 minutes – most deposits credit automatically within that timeframe. If it still hasn’t updated, please send a screenshot of your payment showing the UPI reference number, and your username to our support team. The payments team follows up on the reference and credits your account, usually within 5-10 minutes of receiving a full message. Always keep payment screenshots until your balance reflects.
Is it possible to deposit money from another person’s account or UPI?
No, and this is to your benefit. Funds must be deposited and withdrawn from accounts in your own name. Third-party payments are a frequent fraud technique, and payments may be withheld or returned. Similarly, withdrawals will only be made to the account that you have registered against your ID.
Why was my withdrawal rejected?
The three most common reasons are: the withdrawal account details provided are incorrect or do not belong to them, the amount they are requesting is less than the minimum of ₹500, and the account is under a routine security check. In all cases, support will be able to tell you the exact reason within a few minutes – just message them with your username and the amount of withdrawal.
Is there any deposit or withdrawal fee?
None. CricBet99 charges no processing fees, no service charges and no hidden deductions in either direction. What you put in is what you get credited; what you take out is what you get in your bank.
Betting Questions
I bet and the game was called off. Can I receive a refund?
Match odds, yes – if a match is abandoned or no result, the match winner market is cancelled and you get your full stake back automatically. The logic of session and fancy markets is different: if the result of a market was already decided before the interruption, then the result of that market is decided, and if the market was truly undecided, then the market is voided. The complete framework is on our Rules page.
What is the minimum and maximum amount of money that can be wagered?
The lowest betting amount is ₹100 in all markets. Maximum limits are dependent on the type of market and the ID tier you have (standard ID has standard limits, Green ID has higher limits, and Black ID has even higher limits). If you’re hitting the ceiling frequently, request a tier upgrade with support.
Why do the odds fluctuate so quickly in real time games?
As a CricBet99 exchange, odds are determined by the demand and supply of the users in real time, as opposed to being determined by a bookmaker. Each ball bowled alters the probabilities, and the market moves within seconds. This is why exchanges are better, because they reward good timing, not soak it up into a bookmaker’s margin.
Is it possible to withdraw from a bet before the game is over?
Trading out of a position involves making an opposite bet at the current odds, thus securing a profit or limiting a loss based on the market’s movement. This is a normal exchange procedure, if you are new to this, our support team can explain it with a worked example.
Security Questions
I got a message from another number saying it’s CricBet99. What should I do?
Never respond, click on links or send a payment. Screenshoot, block the number and forward the screenshot to our official support number to alert other users. We never ask you to give us your password and only communicate and share payment information via our one verified WhatsApp number.
Is my gambling activity confidential?
Completely. We will not pass your data on to any third party and your activity is only accessible to you and limited internal staff who manage the platform. Our full commitments are listed on the Privacy Policy page.
Why does the website sometimes slow down during big matches?
There are huge traffic spikes at events such as IPL playoff evenings. While our infrastructure is built for these windows, there can be short periods of slowdown at the most critical times. No matter what you’re doing on your screen, your balance and matched bets are always safe on the server. Most slowdowns are resolved by using the lightweight app version, or by refreshing after a few seconds.
Have more questions?
If anything was not mentioned here our team will respond directly – typically within two minutes, at any time of day. Go to the Contact page and send us a message on WhatsApp.