Getting in touch with the CricBet99 support group is a deliberate and easy procedure. We operate on WhatsApp, where our users are, as we do our entire customer support operation there. No email tickets languishing without response for days, no call centres with hold music, no chatbots impersonating humans. When you send a message we have a trained member of our support team who will respond, on average in just 2 minutes, at any hour of the day, any day of the year.
Official WhatsApp Support
The only way CricBet99 supports and offers payment information is via this channel. Keep this number in your contact details so that you can always check that the message is actually from us.
There are a number of areas that you can contact us about.
New ID creation. If you type in the word “ID” then our staff will reply you with everything that you need to get started. Usually your username and password are sent within 2 minutes and you can log into your account as soon as it is received. No forms, no documents, no waiting period.
Deposit issues. In case of payment, if there is no balance change within 5 minutes, please provide us with a screenshot of the payment and the UPI reference number. Our payments team verifies the payment reference and credits your account, typically within 5-10 minutes of your message. Always please retain your payment screenshots until the balances reflect.
Withdrawal status. Typically, withdrawals are processed within 10-15 minutes. If it is still pending after the above time period, you can simply message us with your registered username and withdrawal amount and we will definitely trace it immediately. This can sometimes take as long as an hour during the busiest match hours, and is considered a priority case after that.
Login problems. If you have forgotten your password, your account has been locked, or a login screen that will not accept your credentials, support will solve the problems within minutes. Security: Only the registered account holder can reset the password.
Upgrade of Green and Black ID. For those who are regular players and would like to have more limits, priority withdrawals and dedicated support, let us know if you are eligible for our premium tiers. If you do qualify, the team will inform you of the requirements and perform an upgrade on the same conversation.
Settlement questions. If you think a bet is incorrectly settled, please contact us with the name of the market, what time the bet was made and your bet. Each dispute is addressed by our settlement team, based on the official scorecard and our Rules page that are published. Settlement queries are normally answered within half an hour.
Agent/Affiliate enquiries. If you’d like to be a CricBet99 agent, get commission for managing IDs on your network, send the word “AGENT”, and our partnerships team will guide you through the program. See all the details on our Affiliate page.
Description of the typical response and resolution times.
Please note that the following average resolution times may differ depending on the specific query and the volume of cases submitted.Please note: Below are typical resolution times, which may vary based upon the type of query received and the number of queries received.
These are average values based on all hours (including nights and weekends). For big sporting occasions like IPL playoff evenings, it might take a little longer to reply, however our staff are scaled up for these periods.
Typical Response and Resolution Times
| Query Type | Average Resolution Time |
|---|---|
| New ID creation | 2 minutes |
| Deposit credit | 5 minutes |
| Withdrawal processing | 10–15 minutes |
| Login or password reset | 5 minutes |
| Settlement review | 30 minutes |
| Agent program enquiry | Same day |
An Important Safety Notice:
Since CricBet99 is a recognized brand, there are different fraudulent operators who operate on fake WhatsApp numbers and clone websites that resemble our brand. Safeguard against three simple habits.
- Firstly, only pay to the account numbers provided in a conversation on our verified and official WhatsApp number. Any payment made to details we received from some other number is out from our system and we cannot recover that.
- Secondly, keep in mind that our team will never, and under no circumstance, request your password. We don’t need it – we can see and control your account on our end. If someone asks for your password – no matter how official they sound – they are a fraudster.
- Third, if you get a suspicious message that is purportedly coming from CricBet99, don’t engage. Screen shot, block and report the number on the official number so that others can know not to accept.
Advice for Support Going Faster
If you include the correct information in your initial message, you’ll help us to solve your problem in 1 message. In case of deposit, it would include payment screen shot and UPI reference. When making withdrawals, your username and the amount. When it comes to settlement issues, the market, the match, and the approximate time of your bet are all important. The complete first message practically always leads to a complete first reply.
Languages and Availability
It has round-the-clock support in both Hindi and English. You can simply write in the language that you are comfortable with and the team will respond in the same language. Our support desk works around the Indian cricket and has a higher staffing level when you are most likely to require us – Evening matches, weekends and tournament season. There is no “out of hours” on this platform, a withdrawal at 3 a.m. after a late finish will be processed at the same speed as a withdrawal at noon.
Fill out the form to submit an enquiry.
If you’re interested in media enquiries or business proposals/partnerships that are not related to the day to day running of the player support team, please send your request using the same official WhatsApp number, but start your message with the word “BUSINESS” which allows it to be routed to the appropriate team. Agent program applications MUST start with “AGENT” as outlined above and on our Affiliate page.
Feedback and Suggestions
We really do love to hear what people think about the platform, what features you’d like to see, what kind of games you’d like to see added, what was slow or difficult that shouldn’t be, etc. A lot of our enhancements that we shipped, even our light app and the late night withdrawal processing started off with user ideas sent to this exact same support number.
Ask any question! We’re here 24/7 and there’s no such thing as a too small question.